Comments on: Ancestry.com and New Subscribers

By: daniela martinez

daniela martinez — Thu, 21 Oct 2010 04:13:02 +0000

i am trying to find out about my family’s life

By: Dana

Dana — Tue, 02 Mar 2010 20:48:49 +0000

Yeah but how about something that doesn’t require ANYONE to pay ANY amount of money? that sounds best to me!!!!plus no credit card info =]

By: Runabout

Runabout — Thu, 18 Feb 2010 17:49:22 +0000

Too bad you don’t work at ancestry.com!

After reading other peoples problems being able to successfully terminate within the 14days – one person tried to do it on the 12th day and still got charged around $130 total even after a supervisor said they would correct it, I have decided NOT TO ATTEMPT A TRIAL because I don’t want to ORDEAL of attempting to cancel it if it is not helpful.

I am a definite potential customer, but like you, I am not keen on the values behind their approach.

Reading the cancellation clause I could not find the parameters for canceling the 14 day trial, found things that excluded it, but nothing that said when you had to cancel. Since at least one person I found in about 2 minutes of searches wasn’t able to cancel on day 12… well, when do you have to cancel it and if you cannot use it for the full 14 days for FREE without being charged, then it IS NOT a 14 day trial…

I now don’t really trust them and will probably use more laborious avenues to find my info…

By: taneya

taneya — Mon, 19 Jan 2009 01:06:43 +0000

Great ideas and I agree it would help Ancestry get more customers. I hate having to remember to go cancel a membership so that my cc is not charged.

By: Brian Sweeting

Brian Sweeting — Thu, 15 Jan 2009 05:29:07 +0000

One thing you could do is create a tree for her, and then invite your cousin to the tree as an editor. You could then build the tree using your account, and she could see it without being a subscriber. Of course, she couldn’t search or use the Ancestry hints, but that way she could get a good idea of what the product is.

By: coffeeebuzd

coffeeebuzd — Wed, 14 Jan 2009 06:15:13 +0000

I have seen similar ideas work. For instance there are sites that reward members with 10 day guest passes. The members are granted approximately 3 10-day passes per month to give out to friends as they wish. And the friends can choose to use the guest passes anytime within 30 days.
The bonus here for the website is that they can also list the guest passes as a perk of buying a membership.

There are no credit cards required. Just valid email address, so no commitment. But I have granted guest passes to people who actually did end up buying a membership.

By: MrDolomite

MrDolomite — Tue, 13 Jan 2009 20:18:04 +0000

That idea rocks. Which is why I’m sure it would never get implemented.